Care Guide
& Product Support
Thank you for choosing PEPEEP.
This guide covers everyday care for your stainless steel bowl and Natural Pine Wood stand, plus how to reach us if you need product support.
Everyday Care
Natural Pine Wood Stand
- Wipe with a soft, dry or slightly damp cloth.
- Wipe away spills promptly and avoid prolonged exposure to water.
- Avoid harsh chemicals, abrasive cleaners and extended direct sunlight.
- Natural grain and tone may vary from piece to piece.
Stainless Steel Bowl
- Wash with warm water, mild dish soap and a soft sponge.
- Rinse well and dry thoroughly after washing.
- Avoid steel wool, abrasive pads and harsh cleaning products.
- Avoid strong impact or dropping.
Everyday Use
- Place the bowl or stand on a flat, dry surface.
- Refresh drinking water daily and clean the bowl regularly.
- Keep the Natural Pine Wood stand indoors.
- Check each part periodically and stop use if damage is visible.
Materials & Everyday Function
Natural Pine Wood
Natural grain brings warmth to the feeding space. A water-resistant coated surface helps with everyday spills; wipe dry promptly.
Stainless Steel Bowl
Smooth stainless steel construction designed for regular cleaning and everyday feeding.
Helps Reduce Sliding
Non-slip details help reduce sliding during mealtime when the product is placed on a flat, dry surface.
Support, Step by Step
If you believe your product may have a manufacturing issue, send us the details below. Our team will review the information and explain the available next steps.
What We Review
Potential manufacturing defects in materials or workmanship that appear during normal use.
What to Include
- Your order number or proof of purchase
- Clear photos of the product and issue
- A brief description of what happened
What Happens Next
We typically respond within 1–2 business days. We may request additional information before confirming any available resolution.
Product support requests are reviewed individually under our store policies and applicable law. For delivery, return and refund information, please review our Shipping & Returns page.
Need Help?
We’re Here to Support You
For questions about care, everyday use or a product concern, email our support team with your order number and clear photos when relevant.
support@pepeep.coWe typically respond within 1–2 business days.
Thoughtfully Made for Everyday Life
PEPEEP is created for people who care about the details—not only how pet products work, but how naturally they belong in a shared home.
Simple care helps keep your pet’s feeding space feeling considered, comfortable and part of the room around it.