SHIPPING & RETURNS
Clear information for every step after checkout—from delivery expectations to return support.
SHIPPING
GETTING YOUR ORDER
WHERE DO YOU SHIP?
PEPEEP currently serves customers in the United States.
HOW MUCH DOES SHIPPING COST?
Available shipping methods and costs are shown at checkout before you place your order.
WHEN WILL MY ORDER ARRIVE?
Available delivery estimates are shown at checkout. If tracking is provided, it will be sent to the email used at checkout after shipment.
CAN I CHANGE MY SHIPPING ADDRESS?
Contact support@pepeep.co as soon as possible. Whether an address can be changed depends on the order’s fulfillment status.
RETURNS
IF SOMETHING ISN’T RIGHT
WHAT IS YOUR RETURN POLICY?
Eligibility, timeframes, item condition requirements, and exclusions are governed by our Refund Policy. Please review it before requesting a return.
HOW DO I START A RETURN?
Email support@pepeep.co with your order number and the reason for your request. We typically reply within 1–2 business days with the next steps.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Email support@pepeep.co with your order number and clear photos of the item and packaging so we can review the issue.
ARE SHIPPING COSTS REFUNDABLE?
Refunds of shipping costs, if applicable, follow the terms in our Refund Policy.
NEED ORDER SUPPORT?
Email support@pepeep.co. We typically reply within 1–2 business days.